School of Clinical Dentistry Software Helpdesk

Please Note the Helpdesk is not available during the Christmas Holidays. Any tickets submitted after the 20th December 2024 will be responded to during the week of the 6th January 2025.

Welcome to the SoCD Software helpdesk. This helpdesk can provide help with:

The Dentistry Portfolio
The Skills Lab Radiography System

NB: For general IT support contact Med IT on: med-it@sheffield.ac.uk

The Knowledge Base contains answers to common problems or you can create a ticket if you need help with something specific. Please note, during busy times it can take a few days for us to reply so please be patient.

Featured Knowledge Base Articles

Dentistry Portfolio

I can't find the tutor who signed off my work

If you can't find the tutor who signed off your patient visit in your book; first check if they are available in the full list of tutors by clicking ...

Why isn't my treatment counting towards my targets?

There are a number of common reasons that a treatment isn't being counted, so please check each of the following carefully: Your grade is not high ...

How do I delete/unclaim a Multistep procedure?

When you have claimed a multi-step procedure, all of the treatments that you have counted towards it are locked to prevent further editing*. If you ...

Entering Multi-Step Procedures

When you have completed a procedure that requires more than one step (often spread across a number of patient visits) such as a Bridge, Crown, ...

How to enter Full Periodontal Assessments and Indices

The Portfolio has two options for recording periodontal indices. Depending on which procedures you carried out on clinic you will enter one or the ...

School of Clinical Dentistry Software Helpdesk

Featured Knowledge Base Articles

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